BOOKING PPROCEDURE: Reservations are made through the agency Abitare Pantelleria.sas, registered office in Via C. Colombo, 28 in Pantelleria, Telephone Reservation Centre Tel. 335--6091315 Customer Care in Pantelleria, Tel. 338--4419865 website: www.pantelleriadammusi .it; www.abitarepantelleria.it; www.venditadammusi.it; e-mail: info@abitarepantelleria.it - dario@abitarepantelleria.it - francesca@abitarepantelleri.it
PAYMENT METHODS: at the moment of the reservation, the customer must pay a sum equal to 30% of the total amount of the lease, as advance deposit, according to the methods recommended at the time of your request. The balance is due upon arrival, at our offices or directly at the dammuso, simultaneously with the signing of the lease. In some special cases the method of payment may change. These changes will be communicated to the customer and specified in the booking voucher.
VOUCHER or booking form: Abitare Pantelleria, after receiving the deposit, will send the customer a VOUCHER or booking form via fax or e-mail in which all the details of the reservation and our references are written. A collaborator of the agency will welcome you on your arrival at the airport and take you to the dammuso showing you the features and giving you the keys. It is forbidden to give the Voucher to third parties or to stay in the dammuso with a number of people higher than the one indicated in the voucher.
ARRIVAL - DEPARTURE AND CAUTION MONEY: The apartments are delivered starting from 12:00 on the day of arrival, and in any case not before the premises were cleaned. Consistent with the time of arrival to Pantelleria the Agency will try to anticipate as much as possible the admission to the Dammuso.
For the arrival after 20:00, the agency will agree with the client on how to deliver the house.
Anyway, all delays should be reported to the Agency at the following number: 338-4419865, Otherwise the right lapses at 09.00 am the next day the arrival date shown in this form, unless otherwise agreed with our agency. The security deposit to be paid the day of arrival is generally equal to 500.00 euro, for particularly prestigious building the security deposit amount will be specified on the voucher and will be refunded the day of departure, after verification of the damage done to the property.
REPLACEMENT OF THE HOUSE: If for circumstances beyond one's control it is not possible to stay in the house assigned at the moment of the reservation, the Agency shall/may, upon agreement between the parties, provide a similar or superior characteristics dammuso. Otherwise the property will be required to reimburse double the deposit.
The causes for which the Agency will be forced to replace the house assigned at the moment of the reservation are the following: serious damage to the electrical and plumbing systems that need immediate repair, vandalism reported to law enforcement that need expertise, serious damage to doors and windows or in fixtures that need immediate repair, or other causes unspecified for which the Agency is not responsible.
CANCELLATION: IN CASE OF CANCELLATION OF THIS BOOKING YOU ARE NOT ENTITLED TO A REFUND OF DEPOSIT AND YOU SHALL ANYWAY
PAY a sum EQUAL TO:
50% of the rental price if the cancellation is made later than the thirtieth day prior to the arrival date;
80% of the rental price if the cancellation is made later than the fifteenth day prior to the arrival date;
100% in the event of want of notice.
INFORMATION: These rental and booking conditions are an integral part of the VOUCHER or booking form that will be delivered to the customer at the time of booking, where the customer will be informed of the presence of this document on the pages of our website www.pantelleriadammusi.it; www.abitarepantelleria.it; The customer can not complain to the Agency the consequences of his/her possible ignorance of these rental and booking conditions.
